Refund & Cancellation Policy

1. Overview

GrassLMS is committed to providing a clear and fair refund and cancellation policy for all subscription tiers. This policy applies to all organizations and individuals who subscribe to paid GrassLMS plans. If you have any questions about billing, cancellations, or refunds, please contact us at support@grasslms.online.

2. Free Tier

The Free tier requires no payment and therefore no refund applies. You may use the Free tier indefinitely with no obligation. You can upgrade to a paid plan at any time.

3. Monthly Subscriptions

If you are on a monthly subscription plan:

• You may cancel at any time through the billing page in your admin panel or by emailing us
• Cancellation takes effect at the end of your current billing period
• You retain full access to all features until the billing period ends
• No partial-month refunds are issued
• There are no cancellation fees

4. Annual Subscriptions

14-Day Money-Back Guarantee

Annual subscriptions include a 14-day money-back guarantee from the date of purchase. If you are not satisfied for any reason within the first 14 days, you may request a full refund — no questions asked. Contact support@grasslms.online to request your refund.

After 14 Days

After the 14-day guarantee period, you may still cancel at any time. Your access will continue until the end of your annual billing period. No refund is issued for the remaining months. Annual pricing reflects a 20% discount compared to monthly billing.

5. How to Cancel

You can cancel your subscription using either of the following methods:

• Option 1: Go to Admin → Billing → Manage Subscription. This opens the Stripe customer portal where you can cancel directly.
• Option 2: Email support@grasslms.online with your organization name. We will process the cancellation on your behalf.

Cancellation is confirmed via email within 1 business day.

6. Plan Changes

Upgrades

Plan upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period.

Downgrades

Plan downgrades take effect at the start of your next billing cycle. If your current number of students exceeds the new plan’s student limit, you must reduce the number of active students before the downgrade can take effect.

7. Data After Cancellation

• 30-Day Grace Period: After your subscription ends, you have 30 days to export your data, including courses, grades, and student progress.
• Export Options: Data can be exported in standard formats through the admin panel.
• After 30 Days: All organization data is permanently deleted from our systems.
• Free Tier: Data is retained for as long as your account remains active. There is no automatic deletion for Free tier accounts.

8. Exceptions

We understand that certain situations may warrant special consideration:

• Service Outage: If GrassLMS experiences a service outage exceeding 24 hours, an automatic pro-rata credit will be applied to your next invoice.
• Billing Errors: Any billing errors will be fully corrected within 5 business days of being reported or detected.
• Special Circumstances: If you have a unique situation not covered by this policy, please contact support@grasslms.online. Each case is reviewed individually.

9. Contact Us

For questions about billing, cancellations, refunds, or any other subscription-related matters, please contact us:

We aim to respond to all billing inquiries within 1 business day.